
Front of House Service Administrator
Location: RPM Technik – Independent Porsche Specialists, Hertfordshire
Salary: Competitive, based on experience
Are you passionate about delivering exceptional customer service? Do you want to be part of a leading independent Porsche specialist? At RPM Technik, we pride ourselves on offering world-class service and expertise, and we’re looking for a friendly and professional individual to join our team as Front of House Service Administrator.
About the Role:
As the first point of contact for our valued clients, you’ll play a key role in ensuring every customer interaction is seamless and memorable. From welcoming visitors to managing bookings, your responsibilities will include:
- Greeting clients and visitors in a warm and professional manner
- Handling incoming calls and emails, providing prompt and accurate responses
- Managing service bookings and coordinating workshop schedules as directed by the Aftersales manager
- Managing third-party suppliers, such as MOT bookings
- Updating clients on progress on any jobs being undertaken by the workshop • Administration of the track day members club
- Supporting management team with event administration as required • Supporting the wider team with administrative tasks
- Maintaining a tidy and welcoming reception area
- Providing clients with refreshments
- Working hours Monday to Friday 08.30 to 17.30. Every other Saturday 09.00-13.00
About You:
We’re looking for someone who is:
- Punctual and an exceptionally organised worker
- Customer-focused with excellent communication skills
- Able to multitask in a fast-paced environment and be able to work under pressure
- Manage tasks independently and see them through to completion
- Proficient in Microsoft Office and general IT systems
- Has strong literacy and numeracy skills
- Is interested in cars or the automotive world (knowledge of Porsche would be a bonus!)
What We Offer:
- A competitive salary
- Company pension scheme
- Medicash Health Plan
- A friendly and supportive work environment
- Opportunities for personal and professional growth
- The chance to work with a passionate team of Porsche specialists
At RPM Technik, we have a ‘no excuses’ attitude to business and offer a friendly and welcoming professional working environment where excellence is the standard.
How to Apply:
Send your CV and a short cover letter to [email protected]